IT Managed Services is an effective way to ensure your IT best supports the smooth running of your business operations. We act as your remote helpdesk support and can assist however you need it.
Fully Managed IT Services
Where you have no in-house IT staff and need access to all areas of IT management.
Partially Managed or Extension Services
Where you have a small in-house team of IT staff and require specialised expertise in certain areas.
Whichever best describes your needs, our Managed IT Services provide access to a team of skilled experts within a cost-effective framework, allowing you to focus on your business and leave IT to us.
What's included in our IT Managed Service?
Service Team (Helpdesk)
To ensure we are an IT helpdesk provider that is always easily accessible, we take log service requests via email, web portal or over the phone to ensure your IT issues are dealt with efficiently.
Our hard-working helpdesk support and team of engineers work from our Service Desk. Our helpdesk support is there to conduct troubleshooting, resolve enquiries and ensure your complex IT issues are in the right hands. While our team of engineers is there to monitor critical systems via real-time monitoring dashboards and alerts and perform regular maintenance.
Through monitoring and regular maintenance, like outlined below, we aim to prevent issues from occurring while also providing recommendations for any changes, updates or other work that should be performed to ensure the continued operation of the environment.
- Unlimited Service Desk Support
- Reactive Onsite Support
- System Maintenance
- Patch Management
- Proactive Review
- Health Checks
- Device Monitoring
How our IT Managed Service works
1. Moves, Adds and Changes (MAC)
Every business and organisation requires new users to be set up, departing users to be removed and changes made to user profiles, applications, email etc. Moves, Adds, and Changes is a major component of our daily operations, so we’re highly experienced at providing this service.
2. Break - Fix Support
It’s an unfortunate reality that, at some point, technology breaks. Whether it’s an account locked out, hardware wearing out, application integration issues, operating system issues or pretty much anything that is either software or hardware-driven, our knowledgeable team can rapidly troubleshoot issues reducing your business’ downtime.
3. Proactive Maintenance
Server Maintenance
Includes maintaining current service and security patches and checking backups, server health, event viewers and hardware status and proactive fault finding.
Desktop Maintenance
Includes maintaining current service and security patches for desktops and checking desktop health, event viewers and hardware status and proactive fault finding.
4. IT Advice
When you sign up for our IT Managed Service, our team becomes your trusted IT partner.
We get to understand what drives your organisation, outline your goals for IT (i.e. improving security and governance, improving efficiency, reducing ongoing issues, etc.) and provide technical advice to achieve them.
We’re proud to partner with our customers to provide the expertise of an enterprise-level IT department at a scaled cost. To discuss your IT Support requirements further, please get in touch.
FAQs
What is managed IT services for businesses?
Our comprehensive managed IT service includes helpdesk support, proactive network monitoring, and a complete data backup and disaster recovery plan. It also covers vendor management, software patching, and strategic IT consulting to align your technology with your business goals.
How do managed IT services reduce IT downtime?
Managed services reduce downtime by being proactive, not reactive. Through 24/7 monitoring, we identify and fix potential issues like hardware failures or security risks before they can cause an outage. Regular patch management and maintenance also prevent system crashes and security vulnerabilities, keeping your team productive.
What is the difference between managed IT services and in-house IT teams?
An in-house team consists of direct employees, which can be costly and may have skill gaps. Managed IT services give you on-demand access to an entire team of specialists such as (in cybersecurity, cloud, networking,) for a monthly fee. This is often more cost-effective and provides a much broader range of expertise than a small internal IT team.
Can managed IT services scale as my business grows?
Yes, managed services are designed to scale with your business. As you add new employees, open new offices or locations, or adopt new technologies, your IT plan can be adjusted. This is far more flexible and cost-effective than the slow and expensive process of hiring and training new full-time IT staff.
How do managed IT providers improve cybersecurity for SMBs?
Managed IT providers are the frontline defence for SMBs. We implement a layered security strategy that includes 24/7 threat monitoring, endpoint protection, firewalls, email filtering, and critical patch management. This multi-layered approach provides enterprise-grade security that is difficult for an SMB to implement and manage on its own.