1. Privacy Statement
1.1. Mercury Technology Solutions Pty Ltd T/A Mercury IT (Mercury IT) is committed to protecting the personal information of our customers and website visitors. This policy provides information on how we collect, use, disclose and store personal information and complies with the Australian Privacy Principles (APP) and the Privacy Act 1988 (Cwlth)
1.2. Personal information is defined in the Privacy Act 1988 (Cwlth) as: “information or an opinion about an identified individual, or an individual who is reasonably identified”. Sensitive information relates to health, racial or ethnic background and criminal records. We do not collect sensitive information
1.3. This policy will be updated and amended from time to time, the current policy will be displayed on our website
2. Collection of Personal Information
2.1. We attempt to collect information directly from the individual, when information is collected, the reason for collection is either a) obvious based on the circumstances of the collection or b) we provide an explanation for the collection
2.2. If information is collected indirectly from third parties, we will make all reasonable efforts to advise the individual of the manner and purpose of collection
2.4. Mercury IT collects personal information to conduct our business and provide products and services to our customers and website visitors. The types of information we collect is dependent upon the features and services you access within our website:
2.4.1. Website browsing and access:
The date, time, pages visited and content downloaded; the internet address of the referring site; the domain name, IP address, device type, geolocation and browser used to access the site; search terms used, number of bytes of data transmitted and length of visit; however no personally identifiable information is collected or stored
2.4.2. If you register or subscribe to our website:
Your name, contact details, username, password, order history, payment details, saved preferences and any information posted on the forum
2.4.3. When contacting us:
Any information you provide to us when making contact with us
2.4.4. Utilising interactive components and user generated content components of our website including: opinions, comments or other information posted on the website.
3. Personal Information Storage
Mercury IT takes all reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.
3.1. Credit Card Information
No Credit Card information is collected on our website.
3.2. Data Storage
All other information is stored within Mercury IT’s secure data repository
3.3. Information Security
The internet is not a secure communication medium; as such data sent may be intercepted in transit. Mercury IT is committed to maintaining the highest levels of security for our website.
Mercury IT uses a multi-layered approach to secure the information collected and stored within our data repository.
- Data in transit, specifically information entered on the website is secured by Secure Sockets Layer (SSL). SSL provides an encrypted session to exchange information between the user and our website
- The data repository is separated from the publicly accessible areas of our website behind a firewall
- Stringent security protocols and procedures are maintained to ensure that information stored is protected. These protocols are monitored through a structured audit process
- All staff are trained in and required to adhere to our security policies and procedures
4. Information Disclosure and Use
4.1. We will disclose personal information where disclosure is authorised or required by law or where consent has been provided by the individual
4.2. We do not sell or otherwise make personal information available to third parties other than for the primary purpose of fulfilling transactions or processing payment. Where this occurs it is advised or readily apparent from the circumstances. Where information is provided to a third party, we will make all reasonable attempts to ensure that the third party complies with the Privacy Act 1988 (Cwlth) and the Australian Privacy Principles
4.3. We use personal information to improve services, products and to analyse trends and patterns
4.4. We use personal information for the purpose of fulfilling transactions, providing information updates, promotions and direct marketing purposes. By registering on our website you authorise us to market products and services to you. At any time you may opt out of direct marketing communication
4.5. Personal information is only accessible to those staff members that reasonably require access to perform their functions
5. Access to Personal Information
5.1. An individual has the right to request access to the personal information we hold about them subject to the exceptions listed under Australian Privacy Principle 12.3
5.2. We take all reasonable steps to ensure that the information we collect and store is accurate, where information is incorrect or out of date, an individual has the right to request that personal information be updated and/or corrected
5.3. All requests for personal information access or modification must be in writing using one of the methods of contact listed below. We may require further verification of identity to ensure that personal information is not provided to unauthorised recipients. We will endeavour to resolve all requests for information access or modification within 30 days following the request
7.1. Email: email@example.com
7.2. Website contact form: available at www.mercuryit.com.au/contact/
7.3. Mail: Mercury IT Privacy, Unit 6, 14-28 Ivan St, Arundel, QLD, 4214