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Lifecycle services


The engage phase of our solution deployment lifecycle allows us to work with you to understand your business in the most comprehensive way possible—from the way you operate to your overarching objectives. Your Mercury IT Account Manager will engage with you and your team in order to discuss and assess your needs. A Virtual Solution Team (VST) will then be built around the requirements that have been identified from these assessments. The VST team members will all play a part in designing, testing, implementing and managing your bespoke solution. Depending on your needs, your VST can draw together a variety of resources and skills that can include technical, marketing, administrative, financial and director level resources as needed.

Key deliverables:

During the engage phase, your Account Manager will lead you through the discovery process in order to gain a comprehensive understanding of your particular solution's needs. These steps may include conducting initial interviews with your team members and executive sponsors, and assessing technologies to determine if they are an accurate fit for your particular requirements. Our findings after the completion of each step will be presented for your approval and may include:

  • Business Requirements Document
  • Solution Proposals
  • Technology Strategy
  • High Level Design Document
  • Business Case Development
  • Proof of Concept Testing

Your benefits:

  • Accuracy: Detailed preparation and in-depth analysis during the early stages of solution development ensures that your requirements and business critical components are accurately understood.
  • Risk Mitigation: By analysing and pre-testing the technology for your solution where required, we can determine if it is an appropriate fit for your needs before any items are purchased or deployed. This helps to reduce the risk associated with implementing new technology.
  • Reliability : By agreeing the requirements and project goals at the beginning of the project lifecycle, a solid foundation is established upon which an effective solution can be built.
  • Synergy: Our lifecycle engagement processes help to create efficient working relationships between the pertinent members of the VST and your internal team.

Next steps:

To learn more about our network review services or to speak to an Account Manager please call us on 1300 668 223 or alternatively you can contact us below

Contact MercuryIT

How Mercury Helps

LCS is a framework that ensures your projects are delivered on time and on budget and then managed to ensure the solutions ongoing success, protecting your IT investment.