No. In fact we can guarantee that at some point, at least some part of your IT system will break. Multi-million dollar IT budgets in multinational companies and governments, have system issues from time to time. Mercury IT’s strength is our commitment to our customers and we will work tirelessly to get our customers back working. Customers with Managed Service Agreements are given priority to resolve issues, whereas customers on Ad Hoc arrangements are resolved on a ‘best efforts’ basis. We do however do everything we can to get all of our customers back working as soon as possible.