Major IT outages to small disrupting system issues are things from which no company is completely immune. Thankfully there are steps that can be taken to free your staff from the frustrations of IT issues and ensure that your business can recover quickly in the event of a major failure.
There are many Australian businesses that suffer from productivity loss due to overly complex IT systems, lack of understanding or visibility of systems performance and the failure of staff to report IT issues. Often, this is due to a lack of knowledge about the existence of problems, or due to a fear of the cost of resolving issues.
To combat these concerns we offer Managed IT services to our clients where we provide a comprehensive outsourced IT department., We are able to take total care of clients' technology by offering full-time remote and onsite support capabilities coupled with 24 hour a day, 365 days a year monitoring so that we stay abreast of your technology and can resolves issues before they become a problem.
With a Mercury IT Managed agreement, we become your IT department, and will work closely with you to ensure your technology delivers results--all for a fixed monthly fee. It's far cheaper than putting together a full service in-house IT department, but it offers the quality of service and peace of mind that a team of technology professionals can provide.
If you are interested or have any questions regarding Managed Services please get in contact with us
How Mercury Helps
Our team are working to proactively manage and maintain your IT infrastructure from our Queensland based operations Centre where we have visibility over all our managed devices.